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Key Responsibilities是指這份工作的「主要工作內容與職掌」。第一條的Carry out inflight safety and security procedures指的是要「執行航機上的安全與保全程序」。carry out是常用的動詞片語,表示「執行、實現」。而security與procedure也都是職場的重要字。
security [sɪˋkjʊrətɪ] n. 安全、保障、保全
procedure [prəˋsidʒɚ] n. 程序、手續、步驟
第二條的Provide excellent customer service which exceeds passengers’ expectations指的是要「提供超過乘客期待的優質客戶服務」。句中的which是關係代名詞,修飾形容前面的customer service。可見空服員不只是要光鮮亮麗,還要提供比乘客的標準更高的服務品質。
exceed [[ɪkˋsid] v. 超過、勝過
expectation [͵ɛkspɛkˋteʃən] n. 期待、預期
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